Terms of use

1. General terms

1.1. These Terms of Purchase, together with the documents specified in these Terms, are intended to provide information about SIA Solorety (the “Seller”) as well as the Terms and Conditions for the purchase and sale of goods sold in the Online Store (the “Terms”) to the persons specified in Clause 5.1. ("Buyer”) and who purchase the Goods (the“ Goods ”) from the Online Store at 11a.lv.

1.2. These Terms apply to the conclusion of any agreements between the Seller and the Buyer for the sale of the Goods (the “Agreement”). Before ordering the Goods in the online store, please read these Terms carefully and make sure that you understand them correctly. Please note that before completing the order, the Buyer is obliged to agree to these Terms and Privacy Policy, but by refusing to do so, completion of the order and ordering of the Product is not possible.

1.3. The Buyer is requested to print these Terms for future reference.

1.4. We also inform you that these Terms and Conditions may be amended in accordance with the procedure specified in Part 6 of the Terms and Conditions. Each time you order the Goods, we recommend that you review the Terms so that the Buyer is fully aware of the conditions under which the order will be placed in the particular case. Policy Renewal Date - 2024.03.12.

1.5. These Terms and Conditions and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official language.

 

2. Information about the Seller

2.1. These Terms apply to your purchase of the Product at 11a.lv (the "Online Store"). The Seller is SIA Solorety - a limited liability company of the Republic of Latvia, duly registered and operating in the Republic of Latvia, with registration code 40103158659, legal address Apes street 5a-49, Riga, Latvia, LV-1039. Seller VAT ID is LV40103158659.

2.1. Seller contact information is provided in the "Contacts" section.

 

3. Goods

3.1. The images of the Goods provided in the online store are illustrative. Despite the fact that the Seller makes every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ significantly from their images.

3.2. The packaging of the goods may differ from what is shown in the pictures provided in the online store.

3.3. Unless otherwise stated, all Products offered in the online store are available. In case it is not possible to sell the ordered Product 5.10. and 9.5., the Buyer shall be immediately informed thereof by e-mail or other means of communication (by telephone or SMS) and the order for such Goods shall be canceled.

3.4. The seller has the right to determine the minimum and / or maximum order quantity for a specific product in one order.

 

4. Processing of personal data

4.1. Seller processes Buyer's personal data in accordance with the Privacy Policy. Due to the fact that the Privacy Policy contains important provisions of the Terms, we recommend that the Buyer read them carefully and make sure that all the terms of the Privacy Policy are understandable and acceptable to him.

 

5. Conclusion of a purchase agreement

5.1. Buyers can buy Products in this online store:

1. able-bodied natural persons;
2. legal entities.

5.2. By agreeing to these Terms, the Buyer confirms that he has the right to purchase the Goods in this online store.

5.3. The amount of the Goods to be ordered must not be less than the minimum amount of the Shopping Cart, the actual size of which is specified in these Terms.

5.4. The procedure for ordering Goods specified by the Seller provides the Buyer with an opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of the order submission.

5.5. The Agreement between the Buyer and the Seller shall be deemed concluded from the moment the Buyer has created a Shopping Cart in the online store, indicated the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, selected payment method and read these Terms, presses the button " Order ”and pays for the order or chooses the payment method specified in Clause 10.1. paragraph b. subparagraph. If the Order is not paid, the agreement is considered not concluded. The Seller has the right to contact the Buyer using the telephone number or e-mail address specified in the order, based on the concluded contract or resolving any uncertainties related to the performance of the contract.

5.6. When the Buyer submits an order and pays for it or chooses Clause 10.1. paragraph b. the payment method specified in sub-paragraph - an e-mail confirming the receipt of the order will be sent to it.

5.7. When preparing an order, the Seller sends the Buyer an e-mail and / or a text message informing that the Goods have been sent to the Buyer or are ready for receipt in the store (depending on which of the methods of delivery of the Goods will be selected).

5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

5.9. By concluding the Agreement, the Buyer agrees that at the time of purchase an electronic VAT invoice with the purchase information will be sent to the specified e-mail address. The invoice is sent to e-mail on business days no later than within 6 (six) business days from the moment the Buyer receives the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services). The VAT invoice is issued with the date of delivery of the Goods to the courier or the date of receipt / delivery of the Goods (depending on which of the methods of delivery of the Goods was chosen and which of the Seller's suppliers delivers the Goods in the specific case).

5.10. In case the Seller is not able to sell the Product, for example, because the Product is not in stock, because the Product is no longer sold, or due to an error related to the price indicated in the online store, as specified in Article 9.5. the Seller shall inform the Buyer thereof by e-mail or other means (by telephone or SMS) and the order will be canceled. In case the Buyer has already paid for the Product, the Seller will refund the paid amounts within 14 (fourteen) calendar days.

5.11. In cases where the Buyer wishes to purchase a product but is uncertain about its quality and other specifications, the Buyer shall be obligated to order no more than one unit of the product (the minimum quantity available for purchase). If the Buyer, who is a Consumer, later wishes to exercise their right of withdrawal, according to the terms of the transaction, they may exercise this right with respect to one product. However, if the Buyer, who is a Consumer, wishes to withdraw from all the identical ordered products, they shall bear all actual delivery expenses incurred by the Seller (a portion of the delivery expenses may be included in the product price), as well as any other expenses that may have arisen for the Seller due to the Consumer's wrongful conduct.

5.12. By utilizing our webshop services and making a purchase, the buyer expressly agrees to assume responsibility for the packaging settlement, adhering to the Packaging Law applicable in their respective country.

 

6. Right to amend the rules

6.1. Seller reserves the right to amend these Terms, including but not limited to:

(a) amendments to the terms of payment;

(b) amendments to applicable law.

6.2. Each time you order the Goods for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Terms that will be valid on the day of concluding the Agreement will be valid.

6.3. Each time the Terms are amended on the basis of Clause 6 of these Terms, the Seller will inform the Buyer and notify it, indicating that the Terms have been amended, and the date of their amendment will be indicated in Clause 1.4 of these Terms. point.

 

7. Return of quality goods and unilateral withdrawal from the Agreement

7.1. The return of quality goods and unilateral withdrawal from the Contract by the consumer in the exercise of the right of withdrawal is defined in the section "Right of withdrawal".

 

8. Delivery

Home delivery

8.1. If the Buyer chooses to deliver the goods to the specified address, the Goods shall be delivered by the transport company at the Buyer's expense. In certain cases specified by the Seller, the Goods are delivered at the expense of the Seller.

8.2. By choosing the Goods delivery service at the time of ordering, the Buyer undertakes to indicate the exact place of delivery of the Goods. The exact delivery price depends on the weight and price of the ordered Goods.

8.3. Unloading and pick-up services must be ordered separately before paying for the Goods. The unloading and delivery service is paid for by the Buyer. In certain cases specified by the Seller, the unloading and delivery services of the Goods shall be paid for by the Seller.

8.4. The Buyer's order is executed before the scheduled delivery date specified in Clause 5.7. in the notice of dispatch specified in paragraph 17, except in the event of events beyond the control of the Seller (as defined in paragraph 17 of these Regulations).

8.5. Usually the Goods will be delivered to the address specified by the Buyer within the terms specified in the section "Delivery and receipt of the Goods". The Buyer is always informed about the expected delivery time of the Product by e-mail.

8.6. If the Buyer chooses the "Express delivery" service before placing the order, but the product is not delivered within the specified time, the Buyer has the right to receive a refund for the paid "Express delivery" service.

8.7. When ordering more than one Product, they can be delivered at different times, as they are transported from different warehouses. There is no extra charge for this. If several Goods with different delivery terms are ordered, the total delivery term of the Goods is determined by the longest delivery term.

8.8. Ownership of the Product passes to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss of or damage to the Goods passes to the Buyer when the Buyer or a third party other than the carrier (courier) specified by the Buyer has received the Goods. If the Carrier of the Goods is chosen by the Buyer and the Seller did not offer such a delivery option, the risk specified in this part shall pass to the Buyer from the moment the Goods are handed over to the carrier.

8.9. At the time of delivery of the consignment, the Buyer or a third party specified by the Buyer is obliged to check the condition of the packaging of the consignment together with the representative of the transport company. If the Buyer finds that the shipment is damaged, the Buyer is obliged to:

- indicate it to the courier who delivered the Product;

- in the delivery document of the consignment note that the packaging is damaged and fill in the Packaging Damage (inspection) report together with the courier;

- inspect the Goods inside the packaging and, if they are damaged, record the damage with photographs. Photographs will be required for the Goods return procedure for the delivery of a non-compliant Product;

- if the packaging of the Product is not damaged, it is not necessary to inspect the Product in the presence of a courier.

If the Buyer accepts the shipment and signs the documents, it is assumed that the shipment has been delivered in a proper manner.

8.10. If damage to the package of the shipment is detected, the Buyer or a third party indicated by the Buyer has the right not to accept the shipment. In such a case, the representative of the organization providing courier services, together with the Buyer or a third person indicated by the Buyer, fills out a special shipment inspection report submitted by the representative of the organization providing courier services, in which the detected damages are indicated.

8.11. The Buyer or a third person designated by the Buyer, upon acceptance of the shipment and signing the data storage device or paper proof of delivery presented by the representative of the organization providing courier services, assumes that the Goods have been delivered in undamaged package, additional services specified in the data storage device or in the paper proof of delivery, have been duly provided unless otherwise stated.

8.12. Upon delivery and delivery of the Goods to the address specified by the Buyer, it is assumed that the Goods have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall notify the Seller immediately, but no later than the next day after the scheduled day of delivery of the Goods.

8.13. If the Goods will not be accepted by the Buyer, the Buyer is obliged to indicate the data of the person accepting the Goods when filling in the delivery information of the order.

8.14. When receiving the Goods, it is essential to present a valid identity document to accurately identify the Buyer. If the Buyer is unable to personally receive the Goods but designates a specific delivery address, the Buyer forfeits the right to raise claims against the Seller regarding delivery to an unauthorized recipient.

8.15. The Buyer must inspect the packaging, quantity, quality, assortment, accessories, and assembly of the Goods within 14 days from the delivery date. Failure to fulfill this obligation and failure to submit a claim to the Seller within this specified period implies that the packaging is deemed in proper condition. However, it is assumed that the quantity, quality, assortment, accessories, and assembly conform to the terms outlined in the Agreement.

8.16. The buyer must accept delivery of the ordered product at the designated address in accordance with the courier company's regulations. If the buyer has provided an unreachable address and/or telephone number, and the courier company is unable to complete the delivery, resulting in the product being returned to the seller, the seller reserves the right to deduct all actual delivery costs and other expenses incurred within the scope of this transaction. These deductions will be subtracted from the buyer's payment, with the remaining balance returned to the buyer using the same method of payment originally used for the purchase.

Receipt of goods in the customer service center

8.17. At the choice of the Buyer, the Goods ordered in the online store can be received free of charge at customer service centers, if such service is applied to the corresponding product and it has been specifically indicated by the Seller on its website.

8.18. After the Seller has prepared the Goods for receipt, the Buyer is informed by e-mail or other means of communication (telephone or SMS) that the Goods are ready for receipt.

8.19. Usually, the deadlines for receiving the goods are given within the deadlines indicated in the product profile. All deadlines are indicated on working days.

8.20. The ordered Goods must be removed no later than within 3 (three) days after the Seller has informed the Buyer by e-mail or other means of communication (telephone or SMS) about the possible receipt of the Goods. If the goods are not removed within the term specified in this clause, the order is canceled.

8.21. Ownership of the Product upon transfer to the customer service center shall pass to the Buyer from the moment the Seller hands over the Goods to the Buyer.

8.22. Upon receipt of the Goods in the store, the Buyer is obliged to:

(a) indicate the order number;

(b) present a valid identity document.

8.23. Only the Buyer can pick up the Goods. If the Goods will be picked up by another person when ordering the Goods, they must be indicated as the consignee of the Goods. If the Buyer is a legal entity, the Seller has the right to request an authorization to receive the Goods.

8.24. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods:

a) if the Buyer or a third party specified by the Buyer has the right to refuse to accept the Goods upon finding the damage to the packaging of the Goods, inconsistency (quantity) of the quantity, quality, assortment, accessories and assembly of the Goods;

b) Upon acceptance of the Goods by the Buyer or a third party specified by the Buyer, it is assumed that the Goods have been delivered in proper packaging, the quantity, quality, assortment, accessories and assembly of the Goods comply with the provisions of the Agreement.

 

9. Price of goods and delivery costs

9.1. The prices of the goods will be as indicated in the online store. The Seller makes every reasonable effort to ensure that the prices of the Goods at the time the Buyer places the order are correct. If the Seller notices that there are inaccuracies in the prices of the Goods, Clause 9.5 of these Terms shall apply. point.

9.2. The prices of the goods may change, but such changes will not affect the already concluded Agreements.

9.3. The prices of the goods are indicated, including VAT (where applicable) in the amount applicable at the time in accordance with the laws and regulations in force. In the event that the VAT rate changes in the period from the date of order to the date of delivery, the price may change taking into account changes in the amount of VAT, unless the Buyer paid for the Goods in full before the change in VAT rate came into force. The Seller shall inform the Buyer in writing about such price changes and provide the Buyer with the opportunity to purchase the Product at a price that has been adjusted to take into account the changed VAT rate or to cancel the order. The order is not fulfilled until the Buyer's reply is received. In case the Buyer cannot be contacted using the contacts indicated by it, it is assumed that the order has been canceled and the Buyer is informed about it in writing.

9.4. The prices of the goods do not include the costs of order preparation, delivery and delivery of the goods. Shipping costs priced in the online store are subject to change

9.5. Given that the Seller's online store offers a very wide range of Goods, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Goods may be incorrect due to a technical error independent of the Seller. In case the Seller finds that the price of the Goods is indicated incorrectly, the Seller shall inform the Buyer thereof by e-mail or other means of communication (telephone or SMS) and cancel the order. The buyer, if he wants to buy the same Product for the new correctly indicated price, must order it again.

On the application of reverse charge VAT

9.6. Goods subject to the laws and regulations of the Republic of Latvia are subject to the reverse charge procedure. Reverse VAT does not apply if the VAT payer who placed the order does not pay from his bank account. No rebates are granted under reverse charge VAT.

 

10. Payment

10.1. The Buyer can pay for the Goods:

(a) by bank card on receipt of the goods;

b) by bank transfer to the Seller's account indicated on the VAT prepayment invoice;

c) payment (credit or debit) card;

(d) for hire or reward;

Goods cannot be paid for in cash.

10.2. It is recommended for legal entities to indicate the company's registration number in the order information for faster payment identification. In this way, the order will be confirmed in the system faster and its execution will start faster.

10.3. If the Buyer chooses Clause 10.1. c), the Buyer is obliged to confirm the payment order in the Buyer's bank no later than within 24 (twenty four) hours from the press of the “Order” button. If the payment order is not confirmed within the specified term, the Seller has the right to consider that the Buyer has refused to enter into the contract and to cancel the order.

10.4. The Goods selected by the Buyer are reserved in the Seller's system and the Seller begins to fulfill the order:

a) when the Seller receives a notification from the Buyer's bank about the payment made for the selected goods - Clause 10.1. b. and c. in the case of

b) when confirmation of the granting of financing is received - Article 10.1. d. in the case of

c) immediately after the execution of the order, as provided for in Part 5 - Clause 10.1. a. in the case of

10.5. The Tax Free online store does not provide services.

 

11. Obligations of the buyer

11.1. The buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.

11.2. The buyer undertakes to use the online store fairly and correctly, not to harm its operation or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to restrict, suspend (terminate) the Buyer's ability to use the online store without prior notice and the Seller is not liable for any related losses of the Buyer.

11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedures specified in these Terms.

11.4. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Product and make sure that the received Product is the one ordered by the Buyer before starting to use the Product (including before assembling it, assembling, etc.).

11.5. The Buyer is obliged to comply with other requirements provided for in these Terms and the legislation of the Republic of Latvia.

 

12. Responsibilities of the seller

12.1. The seller undertakes:

a) make every effort to ensure that the Buyer can properly use the services provided by the online store;

b) respect the Buyer's privacy, process the Buyer's personal data only in accordance with the procedures specified in the Regulations, the Privacy Policy and the legal acts of the Republic of Latvia.

12.2. The Seller undertakes to comply with all the requirements specified in these Terms.

 

13. Manufacturer's warranty

13.1. Some Goods sold by Seller are covered by the manufacturer's warranty. Information on the warranty and applicable conditions is set out in the manufacturer's warranty provided with the Goods.

13.2. The manufacturer's warranty supplements the Buyer's rights related to low-quality Goods.

13.3. The product manufacturer's warranty obligations are valid only if the product's operating conditions have not been violated. Before using the Product, the Buyer must carefully read the operating instructions for the Product, if any.

 

14. Product quality

14.1. The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller grants a quality guarantee valid for a certain period of time for various types of Goods, the specific term and other conditions of which are specified in the documents submitted with the Product.

14.2. The photos of the goods are for illustrative purposes only, the original products may differ from the ones shown. Photographs of the inserted product cannot be used as a basis for claims. A product is considered compliant if it conforms to the sample, model or description provided in the online store.

14.3. The guarantee provided by the Seller does not limit the Buyer's rights, which are determined by the laws and regulations of the Republic of Latvia when purchasing goods of substandard quality.

 

15. Warranty and Buyer's rights in case of non-compliant goods

15.1. Defects in the Goods are eliminated, as well as non-compliant Goods are replaced or returned on the basis of the procedures established in these Terms and taking into account the requirements of the applicable legal acts of the Republic of Latvia.

15.2. The Buyer, who wishes to file a complaint about substandard or incomplete Products, may do so at the customer service centers or by e-mail info@11a.lv, returning the possibly non-compliant Product in accordance with the procedure specified in the Right of Withdrawal section.

15.3. When submitting a complaint, the Buyer must provide the following information:

a) Invoice and order number of the goods. If possible, the Buyer attaches an invoice so that the Seller can review the Buyer's complaint as soon as possible;

(b) the defect, signs of damage or missing part of the Goods must be indicated;

(c) other evidence must be provided, such as a photograph of the Product, a photograph of the poor quality (if it is a mechanical damage and it is possible to take a photograph), a photograph of the packaging of the Product, etc.

15.4. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wants the claim to be resolved:

a) the Seller, without compensation, eliminating the non-conformity of the Product within a reasonable time - defects, if the defects can be eliminated in accordance with the terms of the warranty;

b) reduce the purchase price accordingly, taking into account the depreciation of the Product or the benefit obtained by the Buyer in using the Product and agreed between the Seller and the Buyer;

c) to replace the Product with an analogous Product of similar quality within a reasonable time free of charge, unless the defects are minor / insignificant or caused by the fault of the Buyer;

d) cancel the Agreement and refund the amount paid to the Buyer for the Product, unless the non-conformity of the Product is insignificant and cannot significantly affect the Buyer's ability to use the Product. Non-conformity of the Product shall be considered insignificant if it does not significantly reduce the quality of performance of the basic functions of the Product or the characteristics of use and can be eliminated without causing visually detectable changes in the appearance of the Product.

15.5. When reviewing the complaint, the answer is provided within 15 (fifteen) days from the date of receipt of the complaint. If due to objective reasons it is not possible to provide a response to the Buyer's complaint within the said term, the Seller shall immediately inform the Buyer in writing, indicating a reasonable term within which the response will be provided, as well as justify the need for such an extension.

15.6. Buyer can also inquire about warranty service by calling +37122388144 or emailing info@11a.lv.

15.7. Goods of potentially substandard quality will first be delivered to the Seller's warranty service. Only if it is established that the Product is of goods of substandard quality, the Buyer's request for Goods of substandard quality can be fulfilled.

15.8. The warranty service period is from 7 to 30 (seven to thirty) calendar days. In exceptional cases, if the Goods are sent to warranty service centers in another EU country, the product warranty service process may take from 14 to 70 (fourteen to seventy) calendar days, depending on the nature of the goods. We emphasize that in all cases we try to implement the warranty service process in the shortest possible time.

15.9. The Buyer's personal data and SIM cards must not be present in the equipment delivered for warranty service. Seller shall not be liable for, and shall not be liable for, the cost of recovering and updating information contained in equipment submitted for warranty service.

15.10. Goods not collected and returned for warranty service are stored for 3 (three) months. This period starts from the first notice to the Buyer, using the contact information provided by him (telephone, e-mail address, etc.) that the Buyer can receive the Product returned from the warranty service center. If the Buyer does not receive the Goods within the specified period, the Seller has the right to no longer store the Goods, the Goods may be utilized. In this case, the Seller shall not be liable for the Buyer's information remaining in the unreceived Product and other losses of the Buyer incurred in connection with such destruction of the Product.

15.11. If the Buyer (consumer) finds the Product of inadequate quality and wishes to return it, the Seller undertakes to ensure the return of the Product to the Buyer, reimbursing the Buyer (consumer) for the return of the Product. If the Buyer chooses a method of returning the Goods that differs from the type of return offered by the Seller, as a result of which disproportionate and higher expenses arise, the Seller is not obliged to cover such costs of returning the Goods.

15.12. Oversized Goods that do not comply with the provisions of the Agreement and Goods heavier than 10 kilograms shall be delivered by the Seller at its own expense for the elimination of defects, exchange or cancellation of the Agreement, if the Agreement has been concluded with a consumer (natural person). If the Seller refuses to deliver the goods, the Buyer (consumer) is entitled to deliver the goods himself or with the help of a third party, but at the expense of the Seller. In that case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in connection with the delivery of the Goods to the Seller within 3 (three) working days after receipt of the document certifying the costs.

 

16. Responsibility

16.1. The buyer is responsible for the actions performed through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.

16.2. By filling in the purchase form in the online store, the Buyer is responsible for storing and / or transferring his login data to third parties. If the services provided in the online store are used by third parties connected to the online store using the Buyer's login details, the Seller shall treat such person as the Buyer and the Buyer shall be liable for all activities of such third party performed in the online store.

16.3. Seller, to the extent not inconsistent with applicable law, is relieved of any liability in the event that the Buyer fails to comply with these Terms, this Privacy Policy and other documents specified in the Terms in order to disregard the Seller's recommendations and obligations. although it was given such an opportunity.

16.4. The Buyer is obliged to ensure the secure storage of its connection to the online store and not to disclose it, as well as to ensure that the data is known only to the Buyer and does not transfer or otherwise make it possible for other persons to get acquainted with or use it.. If there is a suspicion that the connection data may have been found out by another person, the Seller must be notified immediately, as well as the Seller must be immediately informed about the violation or disclosure of the connection data to the online store. All actions performed using the Buyer's identification code shall be deemed performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

16.5. The parties shall be liable for the violation of the Agreement concluded using the online store in accordance with the procedures specified in the legislation of the Republic of Latvia.

16.6. In the event that the Seller violates the terms of these Terms, it shall be liable for any damage or loss incurred by the Buyer as a result of the foreseeable violation of these Terms. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller's breach or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.

16.7. The Seller delivers the Goods only for household and personal use. The Buyer undertakes not to use the Goods for sale for commercial, business or resale purposes, and the Seller will not be liable for any loss of profit, business loss, malfunction or loss of business opportunities for the Buyer.

16.8. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers access these websites using a link in the Seller's online store.

 

17. Events beyond the control of the Seller

17.1. The Seller shall not be liable for non-performance or delay in performance of the Agreement or any obligation under the Agreement, if such non-performance or delay occurred in connection with events beyond the Seller's control, as defined in Clause 17.2. point.

17.2. An event beyond the control of the Seller means any action or event beyond the reasonable control of the Seller.

17.3. In the event of an event beyond the control of the Seller that affects the proper performance of the Seller's obligations under the Agreement:

a) The Seller will immediately inform the Buyer; and

b) The performance of the Seller's obligations arising from the Agreement will be suspended and the term of performance of the obligations will be extended for a period equal to the duration of the event beyond the control of the Seller. If events beyond the Seller's control affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the end of the Seller's events beyond the Seller's control.

 

18. Sending information

18.1. The term "written" used in the Terms also includes emails as well as SMS, WhatsApp, etc. messages in accordance with the contact information provided by the Parties.

18.2. The Buyer shall send an e-mail to the Seller at info@11a.lv in order to contact the Seller in writing or if the Terms provide for the Buyer's obligation to contact the Seller in writing. The Seller will notify the Buyer in writing of the receipt of the notice (usually by e-mail). For the purpose of exercising the right of withdrawal and withdrawing from the Agreement, the procedure for the Buyer's application to the Seller is provided for in Clause 7 of these Terms.

18.3. The Seller shall send all notices to the Buyer to the e-mail address specified in the Buyer's purchase form.

 

19. Different rules

19.1. These Terms and Conditions shall apply to any Agreement concluded between the Seller and the Buyer together with the documents expressly specified in the Terms and Conditions. Any deviations from these Terms are valid only if they are made in writing.

19.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to Goods of substandard quality. Nothing in these Terms shall be construed to limit or limit the exercise of such right.

19.3. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but the transfer of such rights and obligations will not affect the rights of the Buyer and the obligations of the Seller under these Terms. In case of such transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.

19.4. The Buyer is not entitled to transfer all or part of the rights or obligations arising from these Terms to a third party or persons without the written consent of the Seller.

19.5. If any provision of these Terms is held to be illegal, invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full force and effect. Any provision of these Terms that is held to be illegal, invalid or unenforceable only in part or to a certain extent shall remain in full force and effect to the extent that it has not been declared unlawful, invalid or unenforceable.

19.6. Unless otherwise specified in these Terms, any delay by the Seller in exercising its rights under this Agreement shall not constitute a waiver or waiver by the Buyer of any right, but the separate or partial performance of any obligation or the exclusive or partial exercise of any right shall not constitute a waiver. that these obligations do not have to be fulfilled or that this right cannot be exercised in the future.

19.7. The laws and regulations of the Republic of Latvia shall apply to these Terms and conditions and the relations between the parties in accordance with these Terms and Conditions (including the issues of concluding, validity, application and termination of the Agreement) and shall be interpreted on the basis of the laws and regulations of the Republic of Latvia.

19.8. Any dispute, discrepancy or claim arising from or related to these Regulations, their violation, termination or validity shall be finally settled in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.

19.9. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission located at Brīvības Street 55, Riga, Latvia, LV-1010. disputes (more information on dispute resolution is available at https://www.ptac.gov.lv/ ).

19.10. In addition to the foregoing, Buyer may use the Electronic Dispute Resolution Platform (ODR) to resolve disputes regarding goods or services purchased on the Website. More information https://ec.europa.eu/odr.

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Effective 2024.03.12.